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Claim processing

Claims must be submitted within 10 days of the dispatch day. Please provide the following informaiton:

-sender's name, address, phone number

-receipient's name, address, phone number

- type of service used, date of dispatch, expected date of the dispatch

- cost of repairs

-original receipt of purchase with the proof of cost

-any photographic evidence

Please e-mail the documentation to  claims@parcels2collect.biz

Please note that the standard liability cover is up to 50GBP, compensation by the carrier is calculated based on 5.50GBP per kg declared. .