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The courier services we offer are secure and reliable. Collections can be made from anywhere UK mainland, and are fully trackable and delivered door-to-door. Collection from offshore areas will incure surcharges, please contact us for a quote.
General
Parcels2Collect will arrange collection and delivery of consignments through one of its sub-contractors. We do not come into a direct contact with consignments at any time.
The sub contractor reserves the right to refuse a service booking in case a consignment does not comply with dimension, content or other requirements, in which case a full refund will be given; all services are subject to availability and coverage.
If the consignment exceeds the limits required, the subcontractor has the right to refuse the collection/delivery and partial refund is offered (price - e-bay charges and administrative costs (10GBP) associated with the transaction).
Insurance Claims
All consignments have a free insurance coverage of up to 50 GBP, unless a sender arranges and pays for specified extended insurance coverage.
The sender must notify the Parcels2Collect of any loss or damage giving rise to a claim within 10 days of the date of dispatch of such loss or damage. In case of visible damage to the parcels an addressee must make a note on the receipt before signing and returning it to the subcontractor. If the Sender fails to do so, we shall not be liable for any loss or damage.
Parcels2Collect will mediate as appropriate between the customer and the carrier in insurance claims and general inquires. It is the duty of our subcontractor to investigate the claim and the outcome of the claim is entirely at their discretion.
If the parcel has been damaged, the item and its packaging must be available for inspection; otherwise the claim will be refused.
Insurance covers lost or damaged goods but not consequential loss. The following items are excluded from our insurance policy and should not be sent using our service.Antiques, artifacts. Cash, gold, silver or other precious metals and stones. Glassware, ceramics, china, resin and porcelain. Hazardous liquids or gases.
We will not insure items with insufficient packaging, or are larger/heavier then specified when ordering.
Collection
Parcels must be ready for collection by the date and time specified in the booking receipt sent to the customer. If parcels are not available for collection or collection/delivery takes more than fifteen minutes, a surcharge of 10 GBP may be applied by a subcontractor which will be passed on to the sender. If the customer no longer wishes to use the service they may obtain a refund of the amount paid for the service minus this surcharge.
Delivery
The subcontractor will make one attempt to deliver a Consignment during normal working hours. If a receipt at the relevant delivery point cannot be obtained, the subcontractor may attempt to deliver and obtain an appropriate receipt at an address close to the relevant delivery point. If the consignment has not been delivered, the Subcontractor will return its premises, after leaving at the relevant delivery point a request for the consignee to contact to make alternative delivery arrangements. If no such contact is made within a reasonable time the Subcontractor will retain the Consignment to the consignor at the sender’s cost. The same applies to parcels that are returned because of an incorrect or insufficient delivery address.
Items not accepted for collection and deliveryAll dangerous goods are prohibited.
Explosives: Any chemical compound, mixture or device capable of producing an explosive-pyrotechnic effect, with substantial instantaneous release of heat and gas. All explosives are prohibited. Examples: Nitroglycerine; Fireworks; Blasting caps; Christmas Cracker Snaps; Igniters; Fuses; Flares; Ammunition, etc.
Gases compressed, liquified or dissolved under pressure: Permanent gases which cannot be liquified at ambient temperatures; liquified gases, which become liquid under pressure at ambient temperatures; dissolved gases which are dissolved under pressure in a solvent.
1. All flammable compressed gases are prohibited. Examples: Hydrogen; Ethane; Methane; Propane; Butane; Cigarette lighters; Gas Cylinders for camping stoves, blowlamps, etc.
2. All toxic compressed gases are prohibited. Examples: Chlorine; Flourine,etc.
3. All non-flammable compressed gases are prohibited. Examples: Carbon Dioxide; Nitrogen; Neon; Fire Extinguishers containing such gases, etc.
4. All aerosols are prohibited.
Flammable Liquids: Liquids, mixtures of liquids, or liquids containing solids in solution or suspension which give off a flammable vapour. Any liquid with a closed cup flash point below 60.5° C is prohibited. Examples: Acetone; Benzene; Cleaning Compounds; Gasoline; Lighter Fuel; Paint Thinners and Removers; Petroleum; Solvents, etc.
Flammable Solids: Substances liable to spontaneous combustion. Substances which, in contact with water, emit flammable gases. Solid materials which are liable to cause fire by friction, absorption of water, spontaneous chemical changes, or retained heat from manufacturing or processing, or which can be readily ignited and burn vigorously. Examples: Matches (any type inc. safety); Calcium Carbide; Cellulose Nitrate products; Metallic Magnesium; Nitro-cellulose based film; Phosphorous; Potassium; Sodium; Sodium Hydride; Zinc Powder; Zirconium Hydride, etc.
Oxidising Substances and Organic Peroxides: Though not necessarily combustable themselves, these substances may cause or contribute to combustion of other substances. They may also be liable to explosive decomposition, react dangerously with other substances, and be injurious to health. All oxidising substances and organic peroxides are prohibited. Examples: Bromates; Chlorates; Components of Fibreglass repair kits; Nitrates; Perchlorates; Permangamates; Peroxides, etc.
Toxic and Infectious Substances: Substances liable to cause death or injury if swallowed or inhaled, or by skin contact. All toxic substances are prohibited. Examples: Arsenic; Beryllium; Cyanide; Fluorine; Hydrogen Selenide; Infectious substances containing micro-organisms or their toxins which are known to cause (or are suspected of causing) disease; Mercury; Mercury Salts; Mustard Gas; Nitrobenzine; Nitrogen Dioxide; Pesticides; Rat Poison, etc. Pathogens in Risk Group 4 and selected Risk Group 3 pathogens listed in Schedule 9, part 5 of the latest edition of the Control of Substances Hazardous to Health Regulations are prohibited. Examples: Clinical, environmental and medical waste; Ebola; Foot and Mouth disease.
Radioactive Material: All materials and samples that are classified as radioactive using Table 2-12 of the latest edition of the International Civil Aviation Organisation's Technical Instructions. Examples: Fissile Material (Uranium 235,etc.); Radioactive Waste Material; Uranium or Thorium Ores, etc.
Corrosives: Substances which can cause severe damage by chemical action to living tissue, other freight, or the means of transport. All corrosive substances are prohibited. Examples: Aluminium Chloride; Caustic Soda; Corrosive Cleaning Fluid; Corrosive Rust Remover/ Preventative; Corrosive Paint Remover; Electric Storage Batteries; Hydrochloric Acid; Nitric Acid; Sulphuric Acid, etc.
Miscellaneous Dangerous Goods : Substances which present dangers not covered elsewhere. Examples: Asbestos; Dry Ice (solid carbon dioxide); Magnetised Material with a magnetic field strength of 0.159 A/m or more at a distance of 2.1m from the outside of the parcel.
ARMS AND AMMUNITION
Total prohibitions - UK , import, export and transit
OTHER PROHIBITED GOODS
Drugs
Controlled drugs may not be sent . Those discovered in transit will be stopped, and handed to Customs or the Police, who may take legal action against the sender and/or addressee. Examples: Cocaine, Cannabis resin, LSD, Narcotics, Morphine, Opium, Psychotropic substances etc.
Filth
Foul or disgusting material is prohibited.
Indecent, obscene or offensive articles
Indecent, obscene or offensive communications, prints, photographs, books or other articles, and packets bearing grossly offensive, indecent or obscene words, marks or designs are prohibited. Those discovered in transit will be stopped, and handed to Customs or the Police, who may take legal action against the sender and/or addressee.
Lottery tickets
Tickets and related advertisements for illegal lotteries are prohibited.
Miscellaneous manufactured articles
Goods made in foreign prisons, except those imported for a non-commercial purpose of a kind not manufactured in the United Kingdom , or those in transit.
OTHER RESTRICTED GOODS
Alcoholic beverages
Batteries
These articles may only be posted in their retail packaging.
Christmas crackers
May only be posted in complete made-up form and in their retail packaging.
Counterfeit currency and postage stamps
Prohibited unless no longer available for current use and therefore of value only as collectors items.
Diagnostic specimens
All diagnostic specimens must be posted in packaging that complies with Packing Instructions 650. The total sample volume/mass in any package shall not exceed 50ml/g. Diagnostic specimens are only permitted for destinations within the United Kingdom.
Infectious substances
We will only accept Infectious Substances in Risk Groups 1, 2 and 3. Samples known or suspected to contain Infectious Substances in Risk Group 4 are prohibited, as are selected Risk Group 3 pathogens listed in Schedule 3, part 5 of the latest edition of the Control of Substances Hazardous to Health. All infectious substances must be posted in UN 2814 or 2900 approved packaging as detailed in Packing Instructions 602. The total sample volume/mass in any package shall not exceed 50ml/g. Infectious substances are only permitted for destinations within the United Kingdom.
Living creatures
Certain living creatures are accepted only if enclosed in packs constructed so as to prevent injury to
our carrier staff, its agents or damage to other packages.
The following are accepted: Bees, Destroyers of noxious pests and other insects sent to or from officially recognized institutions, Leeches and certain parasites, Silkworms.
Misleading endorsements
Parcels must not bear words, marks or designs which are unauthorised and which may reasonably lead the recipient to believe that the packet has been sent On Her Majesty's Service.
Perishable articles and foodstuffs
Fresh fruit, meat, fish and other perishable articles should be able to withstand a journey of up to 2 days and must be sent by guaranteed next day service as a minimum requirement within the UK . Packages must be clearly labelled "PERISHABLE".
Packages of fish should be smoked or chilled, and sealed in vacuum packs before consignment. In all cases they must be enclosed in adequate polystyrene containment to prevent contamination. It is the responsibility of the shipper to package all perishable articles in such a manner that during transport within the system the contents are kept at an appropriate temperature that is unlikely to give rise to a risk to health. Any foodstuffs, whether perishable or not, cannot be exported using our Global Priority and Euro 48 services. This includes seeds and other vegetable products intended for further processing.
Prescription drugs
Prescription drugs sent for medical or scientific purposes, for example from a medical practitioner to a hospital, must contain the address of the sender in case of non-delivery, so that they may be returned without delay. The properties of these drugs, should not meet any of the criteria of the 9 UN hazard classes when classified by the sender. Drugs in prescription quantities may be sent by private individuals in the case of emergencies. In all cases, the sender's address must be included on the inside of the package.
Sharp objects
These items may only be posted if they are packaged appropriately so that they do not present a risk to employees, other packages or recipients.
Financial documents
Money - bankers drafts, current bank notes, currency notes or coins, credit cards, debit cards, uncrossed postal orders which do not state to whom they are to be paid, cheques or dividend warrants which are uncrossed and made payable to the bearer; bearer securities including share warrants,
scripts, or subscription certificates, bonds or relative coupons, unranked
postage or revenue stamps, (except a revenue stamp embossed or impressed on
an instrument which has been executed); coupons, vouchers, tokens, lottery
tickets, scratch cards or similar documents which can be exchanged
themselves or with any other document for money, goods or services; national
insurance stamps; all tickets, including travel and events.
Works of art
Works of art cannot be exported using our Global Priority and Euro 48 services.
Plants
Live plants cannot be exported using our Global Priority and Euro 48 services.
Human remains
Human remains cannot be exported using our Global Priority and Euro 48 services.
We can carry these goods for you but with conditions applied.
Breach of the articles of carriage will result in criminal offence and prosecution!
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